Senior members of our consulting team have conducted a variety of studies for clients in the hospitality industry including hotels and resorts, tourism, travel, and transportation. We’ve assisted clients by studying their customers and prospects to better understand the key motivators and deterrents to purchasing decisions in these business and leisure segments.
Over the past several years, competition for fewer travelers has fueled price wars and innovative partnerships to provide travel incentives. We have worked with a variety of clients to help them differentiate themselves, build brand loyalty, maximize occupancy as well as load so they make informed business decisions that increase revenue and customer satisfaction.